FREE SHIPPING ON $60 OR MORE!
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All orders are processed within 1 to 2 business days (excluding weekends and holidays) Upon ordering, you will receive an order confirmation and later, a shipping notification with your tracking information on it. Please direct any questions through your account by OPENING A TICKET.
Shipping charges for your order will be calculated and displayed at checkout. There will be an added charge of $8.75 per delivery for an adult signature. This signature is required by law for the safety of children.
You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 1 business day. If you would like it available sooner, call us at (770)419-3456 to speak to the Manager who can expedite your orders fulfillment.
Our in-store pickup hours are 10am - 8pm on Monday - Saturday, and then 11am - 7pm on Sunday. Please have your Valid GA ID for Age Verification at pickup.
We do not offer international shipping.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please OPEN A TICKET in your account and follow-up via email if needed at [email protected].
Thanks for shopping at ktownvape.com! If you are not entirely satisfied with your purchase, we are here to help.
Returns
We take customer satisfaction very seriously. Please check your shipment from K Town Vape carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 30 days of receipt by COMPLETING A TICKET IN YOUR ACCOUNT. Please email any images for any product damaged during shipping or defective within that time frame. To be eligible for an exchange or return, your item must be unused and in the same condition that you received it or deemed defective. Your item must be in the original packaging. We can only accept returns for products purchased directly from K Town Vape.
Refunds & Exchanges
If you received defective products, the wrong items or have any concerns, you may open a ticket to request an exchange or resolution through your K Town Vape Account. Hardware and Device Purchases may only be returned if deemed defective and must be accompanied by photos or videos illustrating the defective issues. Any follow- up can be directed to the Store Manager (770)419-3456 or via email to [email protected].
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 2-14 business days, depending on your card issuer’s policies.
Shipping
Shipping costs are typically nonrefundable. However, if an order is incorrect due to our mistake, we will gladly provide a Return Label.
